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We 'll review this policy from time to time to make sure it 's up-to-date . If we make changes , we 'll post the latest version here . When we make significant changes , we 'll let you know when you next access our services , or by other communications .
For example , this includes information that may of itself identify you such as your name , contact details , trip itinerary , internet protocol ( " IP " ) address , cookie strings or device IDs , as well as information that may not on its own identify you , but which we store alongside such identifiers , such as how you are using our services or the country you are in when you do so .
We only use your information where you 've given us your consent , where its necessary to deliver the services you 've requested , where it 's necessary to exercise or comply with legal rights or obligations , or for normal business purposes of the kind set out in this policy . When we need to do so to deliver our services or facilitate the performance of a contract you 've entered – or are entering – into , such as making a booking with us or a Travel Supplier .
Ensuring our services are accessible and usable by you on your specific device , for example by altering the way we display information to you based on your device type ; Generating results in response to your search queries , for example providing you with a list of the flight , hotel or car-hire options that best meet your requirements ; Where you select a Travel Supplier that you 'd like to make a booking with either :
facilitating the completion of that booking from within our services , which will involve us collecting and transferring to that Travel Supplier all information required to enable the booking to be processed , including your contact details , passport or identification information , and payment details ; Contacting you with messages , notifications or alerts that are necessary in order to deliver our services requested , such as booking confirmation emails or other essential communications like flight status alerts and notifications about changes or updates to our services or to this policy , our Cookie Policy or our Terms of Service ; Responding to communications you have sent us , such as via our customer service help centre or on social media ; and Where you have created an account with us , maintaining and administering this and ensuring that it is kept up-to-date and accessible ; To improve or optimise our services and to otherwise protect or further our legitimate interests . This includes pretty serious reasons like fraud prevention and security but also fun ones like product enhancement so we can keep making Skyscanner even better for our travellers .
Security and fraud-prevention purposes , for example by storing a subset of your payment information such as last 4 digits of your credit card and IP address to record where a payment may have originated from , or to protect our services against misuse of our APIs or from automated software agents ; Identifying and correcting faults with our services or areas for improvement through use of information like browser type , operating system , locale and language information and general site activity alongside any specific feedback you may provide to us from time to time ; Providing customer service or help services to you in relation to any questions you raise or issues you might encounter while using our services . For example , although it is the ultimate Travel Supplier who is responsible to you for any issues you might have with a flight , hotel or other travel service you 've booked via Skyscanner , if you or the Travel Supplier contacts us regarding an issue with your booking we 'll need to use some of your personal data to be able to assist you ; Understanding and evaluating how , when and why people are using Skyscanner for the purposes of delivering , evaluating , improving and optimising the delivery of our services .
if you have asked us to send you newsletters or other marketing communications , we may tailor the timings or content of these to reflect what we believe will be of most interest to you , such as by using the fact that you 've recently searched for a flight in Barcelona to prompt us to ask whether you 'd like to search for a hotel in Barcelona as well ; we may use your location information to predict which airport you are likely to want to depart from or arrive back to ; and displaying relevant advertisements to you about our services or other services that we think may be of interest to you .
Personalising your experience involves us creating a profile and timeline of your activity on our services . However , we are careful to ensure that our activities do not involve undertaking any profiling or automated decision making that might have any legal or other significant effects on you . Informing strategic business decisions through creating aggregated datasets of anonymised data that allow us to generate helpful insights into patterns or trends within the travel industry . For example , we can use search data to monitor demand for destinations and make sure that the fares and travel options that we surface to our users are available via our services .
in such circumstances we will use your information to evaluate your suitability for the role and communicate with you throughout the recruitment process , such as by emailing you with details about the job or an offer and by arranging or conducting interviews ; depending on how far you get through the recruitment process we will use information in your application to check your references and background , use your verification and identification documents for screening purposes and to confirm your suitability and right to work , and potentially arrange travel to visit us for interview .
Where we process your personal data based on a legitimate interest we will only do so where the processing is relevant , adequate and limited to what is necessary for the purpose it was collected for . And of course , we 'll always ensure our legitimate interests do not unfairly impact on your own rights and freedoms .
We will obtain your consent for purposes such as : sending you emails for services you request such as Price Alerts ; sending you direct marketing communications via email , push notification or other means where you have consented to us doing so ; storing certain cookies on your device , where doing so requires consent ; and recording and evaluating feedback you give us where you agree to take part in one-to-one user testing . Where we process your personal data based only on your consent , you can withdraw this consent at any time either by using the functionality provided within the appropriate product feature or by contacting us .
We may need to retain and use your information in connection with legal claims , or for compliance , regulatory and auditing purposes . For example we may retain information where we are required by law , or if we are compelled to do so by a court order or regulatory body . Also , when you exercise any applicable legal rights you have to access , amend or delete your personal data , we may request identification and verification documents from you for the purpose of confirming your identity .
Information you choose to give us might include personal data needed for you to book travel for yourself and others . This ranges from the dates and destination you choose in a search , to the basic stuff for making a booking with a Travel Supplier such as names and contact details . It can also include content like the reviews or photographs you upload to our services to share with other travellers . Most importantly , it 's always up to you whether or not you choose to give us this kind of information .
We generate or collect some information from your computer or device automatically as you use our services . This includes stuff like your IP address , information about the device and browser you are using to access our services , the website URL you visited us from and the third party sites you visit when you click on links to exit the Skyscanner site . It also includes details of the bookings you have made via Skyscanner . We may also know your location from your mobile or your IP address . This helps us to improve your experience and make sure you receive the content that 's most relevant to you .
Sometimes we 're given information about you from third parties , depending on how you choose to interact with us . For example , when you come to our website via a promotional partner , or when you log into your Skyscanner account using our social network login feature . And , if you 've redirected to a Travel Supplier 's website or app to complete your booking , we might collect information from them about whether you went ahead with your trip and what you booked .
No matter how long the retention period , you can ask us to delete your personal data in certain circumstances . Find out more about how you can manage your personal data in the What are your choices and rights ?
Finally , companies that help us deliver our services will also collect and use your data on our behalf . Sharing personal data with third parties who process it only under our instruction We share information relating to our users with selected third parties who provide us with a variety of different services that support the delivery of our services ( let 's call them " Third Party Processors " ) . These Third Party Processors range from providers of technical infrastructure to customer service and authentication tools . We require any Third Party Processor which handles information on our behalf to do so pursuant to contractual terms which require that the information is kept secure , is processed in accordance with applicable data protection laws , and used only as we have instructed and not for that Third Party Processor 's own purposes ( unless you have explicitly consented to them doing so ) . Third Party Processors may be located in , or process your information , outside of the country in which you are based . Where our use of a Third Party Processor involves the transfer of personal data from within Europe to a location outside of the European Economic Area , we will put in place appropriate measures to ensure that the personal data is adequately protected in that location , most often by applying European Commission-approved standard contractual clauses alongside robust security checks . The types of Third Party Processors we may share elements of your personal data with include : Sharing personal data with third parties who process it only under our instruction We share information relating to our users with selected third parties who provide us with a variety of different services that support the delivery of our services ( let 's call them " Third Party Processors " ) . These Third Party Processors range from providers of technical infrastructure to customer service and authentication tools . We require any Third Party Processor which handles information on our behalf to do so pursuant to contractual terms which require that the information is kept secure , is processed in accordance with applicable data protection laws , and used only as we have instructed and not for that Third Party Processor 's own purposes ( unless you have explicitly consented to them doing so ) . Third Party Processors may be located in , or process your information , outside of the country in which you are based . Where our use of a Third Party Processor involves the transfer of personal data from within Europe to a location outside of the European Economic Area , we will put in place appropriate measures to ensure that the personal data is adequately protected in that location , most often by applying European Commission-approved standard contractual clauses alongside robust security checks . The types of Third Party Processors we may share elements of your personal data with include : payment processors engaged by us to securely store or handle payments information , such as credit or debit card details , required for facilitating bookings with Travel Suppliers - for example , when you provide us with your credit or debit card details we store these in a PCI-compliant data vault provided by an industry-leading third party payment processor ; providers of email management and distribution tools - for example , if you sign up to receive Skyscanner newsletters or other marketing messages we will manage the delivery of these to you using a third party email distribution tool ; providers of security and fraud prevention services - for example , we use these providers to identify automated software agents that might disrupt our services or to prevent misuse of our APIs ; providers of data aggregation and analytics software services that enable us to effectively monitor and optimise the delivery of our services ; providers of tracking tools that we use to monitor instances where you click on a link to a Travel Supplier 's website and redirect from the Skyscanner platform to that Travel Supplier 's ; providers of software platforms that assist us in communicating or providing customer support services to you - for example , we manage and respond to any messages you send to us via our help centre using a third party communications management tool ; providers of recruitment management services - for example , when you apply for a vacancy at Skyscanner we use a third party tool to manage and store any information relating to your application ; providers of online cloud storage services and other essential IT support services ; and other companies within the Skyscanner group , for the purpose of supporting the delivery of our services to you . Click here to view the Skyscanner Group companies
If you are purchasing travel with a Travel Supplier from within our services ' booking platform , any personal data you submit as part of the booking process will be shared with the relevant Travel Supplier and/or a third party contracted to provide services on their behalf , in order to enable the booking to processed . When we share your personal data in this way , you 'll get an opportunity to review the Travel Supplier 's privacy policy and terms and conditions first . Before completing any purchase , we recommend that you carefully review these documents in order to understand how that Travel Supplier will use your information . We may also share personal data with the Travel Supplier for their , or our , standard verification and fraud-detection purposes . We will share personal data with third parties where you expressly authorise us to , such as where we run a promotion in conjunction with a partner and you instruct us to share your email address with that third party for the purpose of receiving promotional emails .
We may disclose your information where necessary to enforce our Terms of Service or other agreements , or to a prospective or ultimate buyer if Skyscanner itself ( or part of our business ) is sold . We may also disclose your information if necessary to prevent , detect or prosecute illegal or suspected illegal activities , including fraud , or to prevent other damage or where necessary in response to legally binding requests , legal action against us , or to enforce our rights and claims .
The information used to personalise adverts you see may include your details of what you 've searched for on Skyscanner or general location information at a city or airport level , but will never include your name , contact details or other information that would enable you to be identified in the offline world . If you want to manage how your information is used for advertising purposes , you can find out more below and in our Cookie Policy .
Cookies record things like your preferences and settings , helping to give us the information we need to provide you with the most consistent and relevant experience .
If you 've got a Skyscanner account , you can access , edit , download or delete the key personal data associated with your profile at any time by going to your Profile .
You can exercise these rights by getting in touch with us via our Help Centre . You have the right to ask us for a copy of your personal data ; to correct , delete or restrict processing of your personal data ; and to obtain the personal data you have provided to us in a structured , machine readable format . In addition , you can object to the processing of your personal data in some circumstances ( in particular , where we do not have to process the data to meet a contractual or other legal requirement ) . Where we have asked for your consent , you may withdraw consent at any time .
If you have unresolved concerns , you have the right to complain to a data protection authority . To the extent that you 're unable to satisfactorily exercise any of these rights via your Profile , you can do so by contacting our Data Protection Officer by post at Skyscanner , Quartermile One , 15 Lauriston Place , Edinburgh EH3 9EN , or electronically via our Help Centre . If you have unresolved concerns , you have the right to complain to a data protection authority .