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Valve collects and processes Personal Data for the following reasons : a ) where it is necessary for the performance of our agreement with you to provide a full-featured gaming service and deliver associated Content and Services ; b ) where it is necessary for compliance with legal obligations that we are subject to ( e.g. our obligations to keep certain information under tax laws ) ; c ) where it is necessary for the purposes of the legitimate and legal interests of Valve or a third party ( e.g. the interests of our other customers ) , except where such interests are overridden by your prevailing legitimate interests and rights ; or d ) where you have given consent to it .
When setting up an Account , Valve will collect your email address and country of residence . You are also required to choose a user name and a password .
In order to make a transaction on Steam ( e.g. to purchase Subscriptions for Content and Services or to fund your Steam Wallet ) , you may need to provide payment data to Valve to enable the transaction . If you pay by credit card , you need to provide typical credit card information ( name , address , credit card number , expiration date and security code ) to Valve , which Valve will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks . Likewise , Valve will receive data from your payment service provider for the same reasons .
Information you provide when you request information or support from us or purchase Content and Services from us , including information necessary to process your orders with the relevant payment merchant or , in case of physical goods , shipping providers ; Information you provide to us when participating in competitions , contests and tournaments or responding to surveys , e.g. your contact details .
Personal Data we collect may include , but is not limited to , browser and device information , data collected through automated electronic interactions and application usage data . Likewise , we will track your process across your websites and applications to verify that you are not a bot and to optimize our services .
By game statistics we mean information about your games ' preferences , progress in the games , playtime , as well as information about the device you are using , including what operating system you are using , device settings , unique device identifiers , and crash data .
We may process information collected under this section 3 so that content , products and services shown on the pages of the Steam store and in update messages displayed when launching the Steam Client can be tailored to meet your needs and populated with relevant recommendations and offers . This is done to improve your customer experience .
Subject to your separate consent or where explicitly permitted under applicable laws on email marketing , Valve may send you marketing messages about products and services offered by Valve to your email address . In such a case we may also use your collected information to customise such marketing messages as well as collect information on whether you opened such messages and which links in their text you followed .
We collect certain data that is required for our detection , investigation and prevention of fraud , cheating and other violations of the SSA and applicable laws ( " Violations " ) . This data is used only for the purposes of detection , investigation , prevention and , where applicable , acting on of such Violations and stored only for the minimum amount of time needed for this purpose . If the data indicates that a Violation has occurred , we will further store the data for the establishment , exercise or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved .
If you terminate your Steam User Account , your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage .
If you withdraw your consent on which a processing of your Personal Data or of the Personal Data of your child is based , we will delete your Personal Data respectively the Personal Data of your child without undue delay to the extent that the collection and processing of the Personal Data was based on the withdrawn consent . If you exercise a right to object to the processing of your Personal Data , we will review your objection and delete your Personal Data that we processed for the purpose to which you objected without undue delay , unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data .
5.1 Valve and its subsidiaries may share your Personal Data with each other and use it to the degree necessary to achieve the purposes listed in section 2 .
In the event of a reorganization , sale or merger we may transfer Personal Data to the relevant third party subject to applicable laws . 5.2 We may also share your Personal Data with our third party providers that provide customer support services in connection with goods , Content and Services distributed via Steam . Your Personal Data will be used in accordance with this Privacy Policy and only as far as this is necessary for performing customer support services . 5.3 In accordance with internet standards , we may also share certain information ( including your IP address and the identification of Steam content you wish to access ) with our third party network providers that provide content delivery network services and game server services in connection with Steam . Our content delivery network providers enable the delivery of digital content you have requested , e.g. when using Steam , by using a system of distributed servers that deliver the content to you , based on your geographic location .
Depending on which Steamworks services are implemented in the game it may also include leaderboard information , your progress in the game , achievements you have completed , your multiplayer game matchmaking information , in-game items and other information needed to operate the game and provide support for it .
While we do not knowingly share Personally Identifying Information about you through the Steamworks API such as your real name or your email address , any information you share about yourself on your public Steam Profile can be accessed through the Steamworks API , including information that may make you identifiable .
5.6 Valve may allow you to link your Steam User Account to an account offered by a third party . If you consent to link the accounts , Valve may collect and combine information you allowed Valve to receive from a third party with information of your Steam User Account to the degree allowed by your consent at the time . If the linking of the accounts requires the transmission of information about your person from Valve to a third party , you will be informed about it before the linking takes place and you will be given the opportunity to consent to the linking and the transmission of your information . The third party 's use of your information will be subject to the third party 's privacy policy , which we encourage you to review . 5.7 Valve may release Personal Data to comply with court orders or laws and regulations that require us to disclose such information .
To allow you to exercise your data protection rights in a simple way we are providing a dedicated section on the Steam support page ( the " Privacy Dashboard " ) . This gives you access to your Personal Data , allows you to rectify and delete it where necessary and to object to its use where you feel necessary . To access it , log into the Steam support page at http://help.steampowered.com and choose the menu items My Account - > View Account Data . As a resident of the European Economic Area you have the following rights in relation to your Personal Data :
You have the right to access your Personal Data that we hold about you , i.e. the right to require free of charge ( i ) information whether your Personal Data is retained , ( ii ) access to and/or ( iii ) duplicates of the Personal Data retained . You can use the right to access to your Personal Data through the Privacy Dashboard . If the request affects the rights and freedoms of others or is manifestly unfounded or excessive , we reserve the right to charge a reasonable fee ( taking into account the administrative costs of providing the information or communication or taking the action requested ) or refuse to act on the request .
In some cases , considering the complexity and number of the requests , the period for Personal Data erasure may be extended , but for no longer than two further months .
When our processing of your Personal Data is based on legitimate interests according to Article 6 ( 1 ) ( f ) of the GDPR / section 2 . c ) of this Privacy Policy , you have the right to object to thise processing . If you object we will no longer process your Personal Data unless there are compelling and prevailing legitimate grounds for the processing as described in Article 21 of the GDPR ; in particular if the data is necessary for the establishment , exercise or defense of legal claims . You also have the right to lodge a complaint at a supervisory authority .
The minimum age to create a Steam User Account is 13 . Valve will not knowingly collect Personal Data from children under this age . Insofar as certain countries apply a higher age of consent for the collection of Personal Data , Valve requires parental consent before a Steam User Account can be created and Personal Data associated with it collected .
You can contact Valve 's data protection officer at the address below . While we review any request sent by mail , please be aware that to combat fraud , harassment and identity theft , the only way to access , rectify or delete your data is through logging in with your Steam User Account at http://help.steampowered.com and selecting the menu items - > My Account - > View Account Data .